Frequently Asked Questions

Please allow eight (8) weeks for your BenchSentry to be delivered.

Of course you can. Please refer to your order confirmation email on how to request a refund on your BenchSentry purchase.

At this time, BenchSentry is only available to ship to the contiguous United States including Washington D.C. (Sorry Alaska and Hawaii. We'll get there as soon as we can.)

BenchSentry is an excellent compliment to a home security system but does not replace it. 

BenchSentry is designed to withstand common weather conditions. Packages may get wet in the event the area becomes heavily flooded.

Tracking numbers are synced to your BenchSentry through the mobile app.  

A carrier deliver packages to your BenchSentry by entering the last four digits of the tracking number on the touchscreen located on the top of the unit. The BenchSentry unlocks allowing the carrier to place your package(s) inside and close the lid. After that, it re-locks and is ready for the next delivery or until you return home to collect your items.

For any delivery that doesn't have a tracking number, you will use a custom entry code you set up through the mobile app and share it with the person or service accessing your BenchSentry. The rest of the process is similar to when a carrier uses it.

The user will get an error on the touch screen display indicating the code they are entering is invalid.  At the same time, you will receive a push notification and photo image of the attempted entry.  If you recognize this is a delivery meant for you, then you will be able to immediately unlock your BenchSentry using the mobile app.

For friends, family, or deliveries without a tracking number, you can set up a custom entry code through the mobile app. From there, you can share the custom entry code with the person or delivery service who will access your BenchSentry.  You also can set expiration dates for one-time deliveries.

Not at all. The BenchSentry touchscreen and mobile app will guide you through the setup instructions. Setup videos will be available as we get closer to the delivery date. 

There are a few steps to assemble the BenchSentry. The BenchSentry mobile app includes easy-to-follow instructions and videos for assembly and connecting to your home's WiFi network.

You can set up BenchSentry wherever you’d like. We do suggest placing the BenchSentry near your front door or where your local carriers usually place packages.

The Bench will have punch out holes that can be used to loop a lock through and anchor. There are also holes in the bottom for anchoring to the ground. 

Yes, you will need an WiFi network with internet connection and a signal strong enough to reach BenchSentry's location.

BenchSentry does not stream video so it requires minimal connection speeds. The strength of your WiFi signal is more important. We suggest testing your signal strength at the location you want to place your BenchSentry to ensure it can always be connected to your WiFi for optimal performance.

The touchscreen will guide you on how to connect your BenchSentry to WiFi.