Frequently Asked Questions

Orders

When will my BenchSentry be delivered?

Can I get a refund if I change my mind?

Is BenchSentry available to purchase outside of the United States?

General Questions

Does BenchSentry replace my existing security system?

Can I use BenchSentry with my home surveillance cameras?

Is BenchSentry waterproof?

Using BenchSentry

How do I sync tracking numbers to my BenchSentry?

How does BenchSentry work with carriers like UPS, FedEx, and USPS?

How does BenchSentry work without a tracking number?

What if a carrier or delivery person is using the wrong tracking number or entry code?

How do I create custom entry codes?

Setup

Is BenchSentry hard to set up?

Do I need to assemble anything?

Where should I set up my BenchSentry?

Can I mount or anchor my BenchSentry?

Do I need an internet connection to use BenchSentry?

Is there a minimum internet connection speed required to use BenchSentry?

How do I connect BenchSentry to WiFi?