GMI Holdings, Inc., d/b/a The Genie Company
One Door Dr.
Mt. Hope, OH 44660
Phone: (800) 654-3643
Genie’s Collection of Information. Genie’s Site does not record your name, mailing address, email address, phone number, or similar information unless you provide it to us. Examples of how you may provide this type of information to Genie is when you register your warranty, respond to a survey, fill out a form, request information, create an account, apply for a job, or connect with us through Live Chat, email, or by phone. When you establish an online account or register on our Site, we may collect information about your user identification, password, and secret questions and answers. When you purchase products or apply for service with Genie, we may also obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. Genie may use the information we have collected to fulfill your requests, administer programs, provide services, train our employees, and for other business purposes. We may also use the information you provide to send you marketing communications and/or solicit responses for surveys. At any time you may update and correct your personal information, request that we delete your personally identifiable information, or deactivate your account. This can be done by logging into your account to make the change or by contacting Genie using one of the methods listed above.
Genie’s Site and/or mobile applications may use location-based services. For example, our Site may allow you to search for a store that sells Genie products. If you access our Site through a mobile device or desktop device and you have enabled location-based services, specific location information may be collected. Your mobile device and desktop web browser may allow you to disable location-based services, which will prevent our Site and/or mobile application from accessing your location information. We recommend you review the “help” or user manual for instructions on how this can be done.
Genie’s Site and Live Chat feature may use session IDs and cookies. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. These technologies are used to help us better understand our viewers, save user’s preferences for future visits, and to help us develop new tools and features for the Site. We may collect information about your interactions with us such as the type of device or browser you're using, your IP address, the length of your stay, the actions you take on the Site, and the URLs of the websites you visited before visiting our Site. We may collect and store this information for each individual, on an aggregated basis, and/or a combination thereof. You can disable this feature or erase this information at any time through your web browser. However, if cookies are disabled, some of our services may not function properly.
Information Genie May Provide to Third Parties. Genie does not sell or rent your personal information to outside unaffiliated parties except as described in this Policy. Genie may share your information with our website hosting partners and other parties who assist us in operating our Site, conducting our business, customer service, credit card processing services, fulfilling an order for products or service, e-mail delivery, auditing, and other similar services. For example, Genie may provide your address to the shipping carrier where you have requested shipment for a purchase. Your information may also be shared with current or future Genie affiliated entities and we may release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect Genie’s or a third parties rights, property, or safety. However, non-personally identifiable visitor information may be shared with other parties for other uses.
Mobile Device Applications. Genie’s mobile applications (“App”) may require access to device features such as the camera, calling, location, and notifications. Access to these features may be necessary to allow you to scan a product QR code, allow you to call customer service from within the App, to set your time zone for timed events, and to notify you of status changes. You are able to prevent our App from accessing these features upon installation or through the device settings. We recommend you review the “help” or user manual for instructions on how this can be done.
When you create a user profile on the App, you may be asked to provide your name, email address, telephone number, and/or other information. A record of your controller commands, quality of your data connection, door operation history, and other technical information may be stored within the App and may be accessible through Genie’s customer service portal. Genie’s authorized employees may also have access to this information. Genie’s use of any such information will comply with this Policy.
Social Media. Genie may use your information to interact with you on third party social networks such as Facebook, Instagram, LinkedIn, and Twitter or video-sharing sites such as YouTube; or for the purpose of giveaways or providing you information, promotions, and offers. Provided we have obtained your prior consent we may post your testimonials on our Site and social networks. If you wish to update or delete your testimonial, please contact us at GenieMarketing@GenieCompany.com and be sure to include your name, testimonial location, and contact information. Genie reserves the right to remove any posts or comments that are inappropriate which includes, but is not limited to, inappropriate comments, factually incorrect information, or anything political. We take reasonable precautions to protect consumer information but in the event of “hacking” this information cannot be guaranteed to be at risk.
Marketing. If Genie sends you email advertisements we will avoid the use of false or misleading subjects or email addresses, identify the message as an advertisement, include the physical address of our headquarters, and monitor third-party email marketing services, if applicable. You may elect to stop receiving marketing or promotional e-mails and other marketing communications at any time. To do so, please let us know by using the opt-out response device that can be found at the bottom of each such email or contacting us at the address listed above. While you can elect not to receive promotional messages, we reserve the right to send you informational emails about your account or administrative notices regarding the Site as permitted under the CAN-SPAM Act.
Security. Genie has implemented reasonable security measures to protect the confidentiality of personal information under our control and appropriately limits access to it. In certain areas of this Site, Genie may use SSL encryption to enhance the security of data transmissions. While Genie strives to protect your personal information, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. Genie urges you to take every precaution to protect your personal data when you are on the Internet. Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations. If you become aware of a security issue, please contact Genie at the email address listed above.
Data Retention. We may retain your information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or the purpose outlined in the policy that was in effect at the time the data was collected; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
Do Not Track. Various browsers, including Internet Explorer, Firefox and Safari, currently offer a “do not track” or “DNT” option that relies on a technology that sends a signal to the website a user is visiting about that user’s browser DNT preferences. As of the date this policy was issued, Genie’s Site is not able to honor DNT’s.
Protecting Children’s Privacy. This Site is intended for adults and we do not knowingly collect personal information from children under 13 years of age. If you believe your child has submitted personal information to this Site, please contact us immediately.
European Residents. If you are a European resident, please note that your information will be transferred outside of Europe, including to Canada and the United States in order to fulfill contracts we may have with you, or otherwise to pursue our legitimate business interests as specified in this Policy.
California Consumer Privacy Act Rights (“CCPA”). California consumers have the right to request that Genie disclose information about our collection and use of your PI over the preceding 12 months. Once we have verified your request, we will disclose what PI we have collected about you and if we have sold your PI to a third party. In the event we have sold your PI as defined by the CCPA, you may also ask to know the categories of your PI we have sold and to whom we have sold it. California consumers also have a right to request that Genie delete certain PI that we retain unless we need to retain the PI in order to do any of the following: provide goods or services to the consumer; detect or resolve issues security or functionality-related issues; comply with the law; conduct research in the public interest; safeguard the right to free speech; or carry out any actions for internal purposes that the consumer might reasonably expect. For data portability requests, we will select a format that is readily useable, and in accordance with the CCPA we will not discriminate against any consumer who chooses to exercise their rights.
You can fill out the CCPA opt out form here.
California Resident Access Request To exercise the access, data portability, and deletion rights described below, California residents may submit a verifiable consumer request to Genie brand by either calling 833-314-0167; or emailing privacy@GenieCompany.com. Your request must: (1) indicate on the subject line, “Privacy Compliance”; (2) provide sufficient information that allows us to reasonably verify you are the person about whom we collected PI or an authorized representative; and (3) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. You may also authorize an agent to submit a request on your behalf, so long as you provide the authorized agent written permission to request on your behalf, and your authorized agent additionally is able to verify their identity with us. We will respond to a verifiable request within 45 days.
Policy Updates. Genie may periodically change this Policy to keep pace with new industry practices and regulatory requirements, among other reasons. Any non-material changes will take effect immediately upon posting, and we will indicate the last modified date at the top of this document. There may, however, be cases where changes to the policy may be more significant. In such cases, we will provide you with a prominent notice of such changes before they take effect or will directly send you a notification. Your continued use of our products and services after the effective date of the Policy means that you accept the revised Policy. If you do not agree to the revised Policy, please refrain from using our products or services and contact us using one of the methods listed at the top of this document to close any account you may have created.
Terms and Conditions. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Site.